Description:

This role is much more than traditional technical support. As a Technical Support Engineer – Video Solutions Specialist, you’ll sit at the intersection of technology, customer success, and value-driven sales within Adobe’s powerful Video ecosystem.

You’ll work closely with global customers, helping them troubleshoot issues, optimize video workflows, and get maximum value from Adobe Video products. Along the way, you’ll also identify opportunities to recommend relevant features, upgrades, or workflows that improve customer outcomes and drive adoption.

If you enjoy helping people, explaining technical concepts in a simple way, and working with creative tools like video editing software, this role offers both stability and long-term growth.

What you’ll do day-to-day:

• Engage with customers via voice and chat to resolve technical and non-technical issues
• Understand customer workflows and guide them toward the best Adobe Video solutions
• Troubleshoot issues across Windows and Mac environments
• Explain product features, best practices, and new enhancements clearly
• Identify upsell or optimization opportunities based on customer needs
• Maintain accurate case documentation for seamless customer history
• Collaborate with product, sales, and support teams to share insights
• Turn challenging customer interactions into positive experiences

Key Technical Skills:

Adobe Premiere Pro, After Effects, Audition, Media Encoder, Frame.io, Windows OS, macOS, Video Workflow Troubleshooting, Customer Support Tools

Requirements:

• Full-time graduate in any discipline
• Strong spoken and written English communication skills
• High patience, empathy, and customer-handling ability
• Understanding of Windows and Mac environments
• Hands-on familiarity with at least one Adobe Video product
• Ability to explain complex video workflows in a simple manner
• Strong time management skills and ability to meet performance KPIs
• Cultural awareness and comfort working with global customers
• Willingness to work in a customer-facing, performance-driven environment